Service Requests

The Service Requests report allows users to view a list of guests that created service requests. As a property manager, use this information to track the status of status and quantity of service requests. When a Guest name is available, it's linked to the reservation and opens in a separate tab when selected. It's not available if it does not appear in the report.

Perform the following steps to generate the report:

Navigate to Reports à All Reports à Housekeeping à Service Requests .

Enter the date range of the service requests to display.

Choose which sorting options to include in the report:

Field	Description
Sort by Severity	Sorts the report alphabetically by severity of the service request. Places Critical, followed by High, Medium, and Low. Within each severity, the most recent comment entered is listed first.
Sort by Create Time	Sorts the report ascending by the create date of the service request.
Sort by Status	Sorts the report by service request status.
Sort by Location	Sorts the report alphabetically by location of the service request.

Select which Request Status field to include in the report:

Field	Description
Select All	Includes all request status.
Open Requests	Open requests are active. For example, a housekeeping, maintenance or housekeeping guest service request that is unassigned or incomplete is open.
Closed Requests	Closed requests are no longer active.

Select which Request Categories field to include in the report:

• Select All. Includes all request categories.

• Maintenance. (MT)

• Housekeeping Cleaning. (HK)

• Housekeeping Guest. (HKG)

Click Generate. The report with the selected date appears.

Click Print to send a copy of the report to the printer.

Sample Report

Report Parameters

This report displays the following parameters:

Field	Description
Date Created	The date the maintenance service request was created.
Created By	The user who created the maintenance service request.
Guest Name	The name of the guest needing the maintenance service request.
Area/Room#	The area/room number that the maintenance service request is taking place in.
Service	Maintenance service associated with the area/room number that the maintenance request is taking place in. For example, Checkout service (COS)
Notes	Comments entered about the maintenance service request.
Severity	The severity of each maintenance service request: High, Medium, or Low.
Assigned To	The staff member assigned to perform the maintenance service request, if assigned.
Scheduled Date	When the service request was scheduled to be worked on.
Status	The status of the maintenance service request.
Completed Date	The date the service request was completed.